Welcome to our Award Winning Company
House Cleaning, Lawn and Handyman Services
|
|||||||||||||
Professional Home Cleaning
|
|||||||||||||
|
Click here for more information on the BBB Integrity Award. |
| Click here to check for current Angie's List Ratings. |
| Click here for more information on the NARI ACE Award. |
What you'll find on this page:Benefits of Having your Home Cleaned
A clean home
feels and smells better. After a long day, it is relaxing to come
home to the serenity of a clean and refreshed home. You'll feel
better right away.
Last but not least many people just don't like to clean. So why not have a professional handle it? More Time for You focuses on these items each day. We pay special attention to details, including the names of your pets. These all play a part in earning and maintaining your trust. What we clean.Throughout your home we dust/polish furniture, dust baseboards, stair railings, light fixtures, ceiling fans, and wall hangings, remove cobwebs, empty trash cans, make beds, vacuum floors/carpet and mop floors. Additional items cleaned in the bathroom include: commode, sink & mirror, tub/jacuzzi/shower and bathroom fixtures. Additional items cleaned in the kitchen include: countertops, tops of small appliances, outside of stove, kitchen sink, outside of refrigerator and outside & inside of microwave. Every other cleaning we dust window sills and blinds, spot clean windows and clean foyer window, clean front of kitchen and bathroom cabinets and vacuum top of furniture. We can accommodate virtually any specific request you may have. Move In/Out Cleaning
We get asked all the time, how long does it take to complete a move out cleaning. There is no simple answer as it varies based on the general condition of the house or apartment, the number of rooms and bathrooms, if there are appliances to be cleaned and the level of detail you are seeking. You can expect it will take a minimum of 6 hours and increase from there. A kitchen with appliances can take 3 hours or more and a Master Bathroom with a great deal of soap scum build up can take 2 hours or more. We will send you a priority checklist which will assist us in the process. We have a minimum fee on one-time cleaning. We charge by the hour. We can send you a breakdown of all fees. We will provide a 2 hour window on our arrival time for our one-time cleans. Call us for complete details. 5-Star Trust GuaranteeOur TRUST Guarantee: Time Guarantee – This unique guarantee specifies how long we will be at your home. With More Time for You, you will always get what you pay for. If you feel that we are not meeting this obligation, please notify us with the time you believe we have actually been at your home and we will respond to your inquiry and either make an adjustment in your invoice amount or explain the difference to you. If you have any questions on this, please contact us for clarification. Reliability Guarantee - We guarantee that we will be at your home on either your scheduled or the next business day. If we don’t, then we will credit you $10.00 on your next cleaning. If we offer to be at your home the next business day and you decline or wish to make it a different day, then this guarantee does not apply. To receive your $10.00 credit, simply write "Reliability" on your invoice when you remit payment. We will then credit your next invoice for $10.00 (Holidays and weather emergencies are excluded.) We do NOT guarantee an arrival time on your scheduled cleaning day. We are able to provide you with an expected arrival time for our morning appointments only. If a specific arrival time is important, then we suggest you request a morning cleaning schedule. Unconditional Guarantee - Our unconditional guarantee provides you the assurance that we will not question or challenge the condition with which you are dissatisfied. To clarify this, we want you to feel comfortable in raising any issue that you are uncomfortable with. We may ask for additional information or clarification, but it is not our intent to question or challenge the validity of any claim that you might make. However, we might engage a third party or other unbiased source to assist in resolving a situation. If you have any questions, please call our office Satisfaction Guarantee - If you are dissatisfied for any reason, we will return and fix the problem. Just call us, advise us what you are dissatisfied with and we will make arrangements to return to complete or redo the area you are dissatisfied with. Tender Touch Guarantee - Should an accident occur, we guarantee to remedy the situation to your satisfaction. For us to resolve a broken or damaged item, we will need for you to inform us in writing a description of the item, what the value of the item was and provide us with a receipt if available. If an item is no longer available, we will attempt to replace it with a similar or like item. For items that exceed $200.00 we may, at our discretion, seek assistance from our insurance carrier to determine the validity of the claim and request their assistance in determining the proper value of the item in question. Reimbursement may come in the form of a credit or a claims settlement from our insurance carrier. If an item is turned over to insurance for processing, then they are responsible for the final determination of the loss. If you have any questions, please call our office.
Selecting a Professional Home Cleaner10 Questions to Ask 10 Reasons to Select - More Time for You Question # 1 How reliable is your service?
Since we became a drug-free company, both our turnover and unplanned absence rates have decreased significantly. While quality is our number one focus, our reliability is second to none. We have completed 98% of all cleanings during the week scheduled, with virtually all on the day scheduled. We will strive to be there when planned. We do NOT guarantee an arrival time on your scheduled cleaning day. We are able to provide you with an expected arrival time for our morning appointments only. If a specific arrival time is important, then we suggest you request a morning cleaning schedule. Question # 2 How is Quality Managed?
In most cases, an individual cleans each time, not a team. This approach enhances quality. Our professional home cleaner has a greater sense of ownership and communication is more effective. Our employees are paid an hourly rate and can earn a monthly performance incentive based on your positive feedback. They do not receive a commission. They have no incentive to rush or hurry. Our management staff performs quality inspections to monitor quality and consistency. Training is ongoing and standardized. Our client testimonials and feedback attest to our commitment to quality. Question # 3 Do you send an individual or a team?
Answer:
Professional companies use both methods, but the most
common is a team approach. Some companies send as many as five
people into a home, the typical number is 2 or 3.
We achieve greater quality utilizing an individual approach. We never hear the excuse “I thought you were doing that room.” We also never have issues such as “I did more than they did.” Above and beyond these benefits, we garner the following advantages: It is easier to identify training issues since areas needing improvement are more readily identified. Our performance bonus program wouldn’t be as effective if we used a team approach. The most important reason we maintain our individual approach is that our clients prefer it. Question # 4 How many homes do you clean a day?Answer: We have heard that some two person teams average 6 homes a day, or three per person per day. On a typical day our professional home cleaner cleans 2 homes a day. That means a team completes 3 versus our 2 homes per person. With the level of cleaning we perform, we just wouldn’t be able to complete 3 homes a day. We believe our focus on quality makes for a winning proposition. Question # 5 Whom do I report dissatisfaction of service?Answer: We have many clients that have switched to us from an individual or private service provider. One reason they switched was it was becoming increasingly difficult to provide critical feedback to their home cleaner. They had become a “part of the family” and it wasn’t easy to tell them where they were not doing a satisfactory job. They were also reluctant as they didn’t want the individual to be resentful or hurt. We have heard of those that were not pleased with the cleaning, but knew that the individual needed the income. Selecting More Time for You eliminates that burden from you. If we missed items or otherwise failed to meet your expectations, you can easily communicate your concerns to us—not to the individual that is cleaning. We will then take the necessary steps to correct the condition. This is just part of the service and it makes it less stressful for you. Question # 6 Who pays for an item if it is broken?Answer: Breakage and accidents are unfortunate but a natural part of this business. Even if a company has insurance, it is unlikely to cover most broken and damaged items. Most plans have a $500 deductible, so most damaged items are paid out of normal operating expenses. Some firms will establish an account funded from the pay of their employees to cover the cost of items which they may break or damage. More Time for You pays for all broken items, not the employee. We recognize that items do get broken in the course of our business, so it is a normal expense of the business. With the company paying for these items—not the employee—there is no reason for the employee to attempt to hide or not disclose the broken or damaged item. A $200 broken item to one of our employees may be a large expense. Question # 7 Insurance , Sales Tax and WC.Answer: We carry full liability and a fidelity bond policy on all of our employees. There are entities that provide services that do not have a vendor’s license or are not protected by Worker’s Compensation. This could possibly create a financial liability for an individual that innocently uses these providers. More Time for You is licensed with the state and we pay all applicable sales taxes. In this time of state budget concerns, the state may become more aggressive in seeking out entities that are negligent in paying sales tax. If your provider earns in excess of $5,000 a year, they are required to pay sales tax.
We are a participant in the BWC Drug-Free program. Our employees are subject to random drug-testing. This is for your safety and the safety of our employees. Please click on this button to verify current BWC coverage on us or on any other service provider you may be considering.
Question # 8 What vacuum and supplies are used?Answer: Miele Vacuums— We are pleased to use a true HEPA filtered canister vacuum in your home. Our Miele vacuums are excellent on all surfaces. We selected them for their superb cleaning ability. The completely sealed system, reduces suction loss and insures the thorough removal of all articles and odors from the exhaust air. Our cleaning towels are cotton diapers, which are washed after each use and are virtually lint free. We utilize a wide variety of “green” products to protect our employees and your home. Question # 9 How is your cleaner paid - do they receive quality incentives?Answer: There are two methods by which your home cleaner can be paid if it is with a service company. The most common way is a percentage of the amount charged. Each person cleaning your home will receive a percentage of the cleaning fee. An alternative method is to compensate the professional home cleaner on an hourly basis. How does More Time for You do it and why: We feel that the best way for you to experience exceptional quality is by paying our cleaners on an hourly basis. By paying on an hourly basis there is no incentive to hurry. In fact, they will earn more the longer they stay. An example best details what could happen. Let’s assume that you had to rush out in the morning and were unable to make your bed and had no time to straighten up a few items. These extra items might take an additional 15 to 20 minutes to complete. Employees that are paid a percentage will view this extra work as time not paid, since their income will be the same, even though they might have to spend some extra time. The More Time for You employee will be fully compensated for the extra time they are there to do the job right. Whereas employees earning a percentage might feel the urge to rush, ours won’t. This translates to better and consistent quality. Answer: All More Time for You employees are eligible to receive performance incentives after they have met some basic criteria. Their performance incentives are tied to their reliability and client feedback. We feel that it is important to provide incentives for performance. We reinforce the importance of quality over quantity. Question # 10 Do you provide any other services?Answer: While you might not use our concierge services regularly, it is convenient to know they are available. Dry-Cleaning Pick-up and Delivery: We provide free pick-up and delivery to your home, all are competitively priced. Lawn Mowing & Trim: We can schedule full mowing, trim and clean-up services, monthly edging is also available. We can also provide mulching services as well. Why select our mowing service? We build relationships with our clients. We don't want you for a season - we truly want you for as long as you own your home. We've invested in our equipment. Our 60" Exmark Lazer is fully equipped, we even installed a striping kit. The striping kit bend the grass blades just a bit, to give that baseball diamond look. Our blades are sharpened every eight hours of use and balanced frequently, subtle, but important areas of distinction. Just like with out housecleaning services, communication is key. We will send email newsletters keep our customers informed on the proper mowing heights and what to expect. Let us know if we can add you to our list. Handyman Services One of our goals is to make your life easier. Being able to offer light handyman services is just what you need. We are able to handle most replacement and light household repairs. We are not licensed for your electrical or plumbing needs. Make your to do list and give us a call. We will handle your needs in a professional and timely fashion. Meal Preparation One service provider that we have partnered with is DreamDinners. More Time for You can assembly and deliver your delicious meals, right to your freezer on your cleaning day. Just another added value to our relationship. Errand Running and Home Waiting: Most services start at $30 an hour.
Cancellation Policy:Appointment Cancellation Policy: We will be reserving your selected time for you, therefore it is important for you to provide ample notice if you need to cancel or reschedule your service. If you need to make a change, please do so with a minimum of 24 hour notice. Cancellations that are made that do not provide a 24-hour notice are subject to a $35 cancellation fee. This fee does NOT apply to Home Estimates. Appointment No-Show Policy:If for any reason, you are late or we can not access your home during the scheduled time without cancellation, we reserve the right to refuse any future appointments. We will also assess a $40.00 service fee in the event we travel to your location and are unable to perform services. Any waiting time will either be added to the amount of time requested or deducted from the actual time requested. This does NOT apply to Home Estimates Home Cleaning and Lawn EstimateYou are one step closer to Winning a FREE 3 1/2 Hour House Cleaning! Click here for rules and restrictionsThis is an estimate only. The actual amount may be more than or less than this amount based on various factors. We will provide a final quote after we have been at your home. That quote will be valid for the initial three cleanings. After the 3rd cleaning, we may make an adjustment, up or down, based on the actual cleaning time. If we do adjust your rate, then the new rate will be valid for six months. The lawn quote is an estimate only. Please note: We currently serve the following zip code areas: 43016, 43017, 43026, 43035, 43065, 43085, 43220, 43221 43235 Contact us 614.760.0911 or 888.GET-MTFY Email us - Click here: info@moretimeforyou.com
|
Trust
Answer:
We are proud of the high marks our clients give us for quality. We
ask for feedback on each cleaning. We request feedback on our
invoice and our clients may send it to us on-line on our
